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EAST Service

Why do I need a dehumidifier?

It depends on what environment you want to control the humidity. Food will be easier get moldy if humidity of environment is high. And metal will easier rust with high humidity. 

Where is your factory?

Our factory is located in Hangzhou China.1 hour to Shanghai by train. 

Can you send the machines to door?

Yes, right now we have DDP service in US to send machines to your door.

If I have agent in China, can you send samples to my China office?

Yes, of course. We can send them to your nominated office  or warehouse in China. 

Can you deliver dehumidifiers by air?

Yes, of course. We can send samples or machines to you by air. But as the refrigerant can not be transported by air due to the air flight regulation. We will vacuum compressor and make sure you can add the refrigerant at your side.

What is your payment terms?

We do 30% deposit before production and balance 70% before delivery.

What kind of currency do you use?

GBP, USD, Euro,CAD, RMB, Hong Kong dollar  are all OK. 

Can I choose color?

Yes, customized color is available. 

What kind of shipping do you use?

We can ship products by LCL or containers to save your shipment cost. Your nominated forwarder or agent can be also accepted. The nearest sea port to us is China-Shanghai port and China-Ningbo port. We have the most convenient transportation.

How can I contact with you?

You can send contact with us with online chatting, or whatsApp or email, or e-mail. E-mail: dexter@dahuan.ltdWhatsApp: 008613685770742Phone:008613685770742

Can you offer FOC spare parts?

We offer 3% of order quantity easily broken spare parts like sensor and filter. And 1% of order quantity main components like PBC or motor. 

Do you have inspection procedure before shipping?

Yes, of course. We will send our inspection report before shipping. At the same time we can send inspection video if you need. 

When can I get quotation?

We usually quote online or within 3 hours. If custom make products, can we quote within 24 hours. 

Are you manufacturer or trading company?

We are dehumidifier & humidifier manufacturer in China for more than 12 years. And we have our own trading department to make oversea business to give you best service all the time.